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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Perform analysis of transactions
   • Reconcile teller bankings to daily amounts recorded in statements, in accordance with organisational policy and procedures, and relevant legislative and compliance requirements
   • Identify and action presented cheques, other credit and other debits according to organisational policy and procedures, and charge general ledger entries appropriately
   • Rectify errors and discrepancies in timely manner, and action and follow up as appropriate all entries on daily bank statements
2. Analyse corporate cheques outstanding
   • Generate exceptions reports, and identify, investigate and action exceptions in timely manner
   • Identify and action stale cheques according to organisational policy and procedures
3. Complete reconciliations
   • Complete reconciliation in accurate and timely manner, with any imbalances identified and rectified
   • Undertake appropriate liaison with customers and bank personnel as necessary

Performance Evidence

Evidence of the ability to:

verify and process cheques and debit and credit transactions accurately

thoroughly check transaction details and reconciliation reports, ensuring any errors are rectified in a timely manner

report any suspicious activity in accordance with organisational procedure

effectively complete bank account reconciliation processes, liaising with bank personnel if required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the key steps for the teller or customer service operator in analysing transactions and reconciling the main bank account

identify the key requirements of relevant legislation impacting on banking processes

identify and categorise the range and type of government and non-government charges affecting bank accounts

define the term ‘stale cheque’.

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